At Elite Moving Resolutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our company, whether online, over the phone, or during any of our services, including local moves, long-distance moves, and residential relocations throughout the state of Virginia.

Information We Collect
When you hire our moving services or browse our website, we may obtain the following information:

Personal Identifiable Information (PII): Your name, phone number, email address, physical address, and payment details.

Move-Related Information: Destination and origin addresses, item list, desired moving dates, and access conditions (stairs, elevators, etc.).
Communication History: Emails, texts, or call records concerning service requests or support.
Website Usage Information: IP address, browser type, device data, and pages visited when you visit our website.
How We Use Your Information
We use the information we gather for the following reasons:

• To provide and administer our moving services (local, long-distance, and residential)
• To schedule appointments, give quotes, and communicate regarding your move
• To process payments and deliver receipts or invoices
• To improve our services, customer support, and website functionality
• To comply with legal obligations and resolve disputes if necessary.

Sharing Your Information
Elite Moving Resolutions does not sell or rent your personal information to third parties. But we might give your information to trusted service providers and partners in the following situations:

With moving crew members and logistics personnel to execute your move.

With third-party providers for payment processing or software services (e.g., scheduling, CRM).

When obliged under the law or legal proceeding to adhere to relevant Virginia or federal laws.

All such vendors or third parties with whom we collaborate are contractually bound to keep your data confidential and secure.

Data Security

We care about the security of your information. We apply reasonable physical, technical, and administrative measures to safeguard your personal data against unauthorized use, disclosure, or access.

Data Retention
We keep your data for as long as needed to render our services, meet legal requirements, settle disputes, or execute agreements. Once this period passes, your information is safely erased or anonymized.

Your Privacy Rights (Virginia Residents)

As a Virginian, you have certain rights over your personal data:

Access: You can ask us to copy the information we hold about you.
Correction: You can ask us to correct any information which is not accurate or is incomplete.
Deletion: You can ask us to remove your personal data, subject to certain exceptions in the law.
To make these requests, please contact us as set out below.

Cookies and Tracking

Our site might use cookies and other technologies to improve your experience, track website usage, and customize service options. You can adjust your browser settings to control cookie preferences.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time. When we do, we will post the changes on this page with an updated effective date. Check back occasionally to see what’s changed and how we protect your information.

Contact Us

If you have any queries or doubts regarding this Privacy Policy or the way your data is processed, please contact:

Elite Moving Resolutions
Norfolk, VA, USA
Email: cleanersadvancement17@gmail.com
Phone: 757-831-3584